Outlook login issue

For a forgotten Outlook.com username and password, use this recovery path:

1. Start with the Microsoft Sign-in Helper to identify the account issue and get the next recovery step.
2. If the username is forgotten, use the Search option to look it up with a security phone number or alternate email address. After the security code is verified, a hint of the username is shown.
3. If no security information was set up, check products or services where the account was already used:
   • Windows 10/11: Start > Settings > Accounts > Email & app accounts
   • Office apps: File > Account > under Product Information, check Belongs to
   • Check email accounts for Microsoft receipts or messages
4. If the username is found but the password is forgotten, use Recover your account and follow the verification steps to set a new password.
5. If the account still cannot be found or recovered, use Contact Microsoft Support. Support agents cannot send password reset links or change account details directly.

For Outlook.com and Hotmail accounts, the Outlook password is the same as the Microsoft account password.

• I can't sign in to my Microsoft account
• Forgotten your Microsoft account username
• Check products or services where you used your Microsoft account
• My username and password have stopped working
• How to sign in to Hotmail