Stolen account

Andrei 0 Reputation points
2026-09-21T08:00:29.9433333+00:00

Hello. My account was stolen. They changed email so microsoft’s recovery form and etc does not work.

There is a scan of my passport in the cloud. I need help to get my account back to protect myself from identity theft

Windows for home | Windows 11 | Security and privacy
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  1. DaveM121 936.1K Reputation points Independent Advisor
    2026-09-21T08:37:15.6366667+00:00

    I wish I had better news for you, this forum is just a user to user forum, for security purposes, no-one here has any account access, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If that process is not successful in recovering your account, you will need to try to contact Microsoft support to ask them to close your account to protect your online data.

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