file transferrin issue

Rishi Tarav 0 Reputation points
2026-09-21T03:42:48.21+00:00

my phone is not connecting with data cable with pc please help

Windows for home | Windows 10 | Connect Phone and PC
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  1. Senthil kumar 2,500 Reputation points
    2026-09-21T05:07:37.1866667+00:00

    Hi @Rishi Tarav

    Root Cause :

    • May be a cable issue
    • Your PC have USB 2.0 port.
    • Any driver update is missing.

    Solution :

    • If you have new cable try to connect from that.
    • In you pc have 3.0 port try to test from that.
    • update the latest drivers then try.

    Thanks.

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  2. Jhun Buala 5,810 Reputation points Independent Advisor
    2026-09-21T04:25:14.67+00:00

    Hi Rishi,

    Good day. The first thing I’d check is if Windows detects the phone at all.

    1. Unlock your phone and connect it to the PC with the USB cable.
    2. On the phone, check the USB notification. If it says Charging this device, tap it and select File Transfer / Android Auto or MTP.
    3. On the PC, open File Explorer > This PC and check if your phone appears under Devices and drives.
    4. If it doesn't appear, try a different USB port and, if possible, a different cable. Some USB cables are for charging only and don't support data transfer.
    5. If the phone still isn't detected, open Device Manager on the PC and check under Portable Devices or Universal Serial Bus controllers for a device with a warning icon.

    If you tell me whether you're using an Android phone or iPhone, and whether the phone charges when connected, I can give you other troubleshooting procedures based on your phone type.

    Regards,
    Jhun

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  3. AI answer

    2026-09-21T03:43:04.1166667+00:00

    Try these steps in order:

    1. Use a different USB cable. Some cables only charge and cannot transfer files.
    2. Unlock the phone before connecting it. A locked phone may not be detected by the PC.
    3. On the phone, change the USB connection mode. After connecting, open the phone’s notifications and change the USB option from charging to File Transfer, Transfer media, or MTP.
    4. On the PC, try importing through the Photos app. Select Start > Photos > Import > select the connected device, then follow the prompts.
    5. If using Android and only recent photos are needed, try Phone Link. This can copy recent photos without a USB cable. It requires Android 7.0 or newer.
    6. If using iPhone, check for the trust prompt. On the iPhone, select Trust or Allow when prompted.
    7. If iPhone photos are stored only in iCloud, import them with iCloud for Windows instead of USB.
    8. If the phone still only charges and does not appear in Windows, try another USB port on the PC.

    If the device appears but file transfer still fails, make sure only one file transfer is running at a time in Phone Link, and keep the Phone Link window open during drag and drop.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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