how to fix word and excel document if its run into error?

George Pakata 0 Reputation points
2026-09-21T01:38:20.87+00:00

on my laptop the word and excel document run into error, when I just wanted to type using to window system within a minute it appears a sign of repair, help and close. That makes me feel hard to identify what problem was going on. Is there any thing I can do to solve this problem?

Microsoft 365 and Office | Word | For home | Windows
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  1. AI answer

    2026-09-21T01:38:38.63+00:00

    Yes. Since both Word and Excel show the same repair prompt, use this order:

    1. Update Office first
      • Open any Office app.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • If Update Now is not shown, select Enable Updates first.
    2. Test in Safe Mode to check add-ins
      • Press Windows key + R to open Run.
      • Type winword /safe for Word, or excel /safe for Excel, then press Enter.
      • If the app opens in Safe Mode, go to File > Options > Add-Ins.
      • In Manage, select the add-in type and choose Go.
      • Clear one add-in at a time, select OK, then restart the app normally.
      • Older add-ins such as ABBYY FineReader and Dragon Naturally Speaking are known to cause problems.
    3. Run an Office repair
      • Close all Office apps.
      • In Windows, right-click Start and open Apps and Features or Installed apps.
      • Select Microsoft 365 or Office.
      • Choose Modify.
      • Select Online Repair > Repair.
      • This is more thorough than the Repair Now button in the error dialog. It repairs the whole Office suite, not just Word or Excel.
      • Restart the PC after the repair finishes.
    4. Restart the device if the issue is intermittent
      • Wait a few minutes, restart the laptop, sign back in, and open Word or Excel again.
    5. Install Windows updates
      • Go to Settings > Windows Update.
      • Select Check for updates.
      • Install all available updates.
      • This can help if older device drivers are causing Office to fail.

    What the results mean:

    • If Word or Excel works in Safe Mode: the problem is likely an add-in.
    • If Safe Mode also fails: the problem is more likely Office installation corruption, so Online Repair is the best next step.
    • If both apps fail the same way: focus on repairing the full Office installation rather than the individual document.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Estrella721 46,425 Reputation points Independent Advisor
    2026-09-21T02:13:28.76+00:00

    Hi,

    What changes did you make to your computer or subscription before the issue started?

    Instead of Quick Repair, I suggest trying an Online Repair to thoroughly repair any issues with the Office installation:

    In the search bar, type Control Panel > Programs and Features > find Microsoft 365/Office > right-click it > select Change > then run Online Repair.

    If the issue persists, you can use the Office Uninstall Support Tool (Uninstall Troubleshooter) to completely remove Microsoft Office from your device and then reinstall it:

    https://aka.ms/SaRA-officeUninstallFromPC

    Once you open the link, click Get Help. When the tool launches, select Yes, then click Next. Choose the option to uninstall Microsoft 365 and follow the on-screen instructions to complete the process.

    To reinstall Office:

    Go to https://account.microsoft.com/services

    Sign in with the Microsoft account associated with your Office license.

    Locate Microsoft Office and click Install.

    Run the downloaded installer and follow the on-screen instructions.

    Once installed, open an Office app such as Word or Excel and sign in with the Microsoft account associated with your purchase to activate Office.

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  3. George Pakata 0 Reputation points
    2026-09-21T01:46:19.2433333+00:00

    AI bot replied:

    Yes. Since both Word and Excel show the same repair prompt, use this order: Update Office first Open any Office app. Go to File > Account. Under Product Information, select Update Options > Update Now. If Update Now is not shown, select Enable Updates first. Test in Safe Mode to check add-ins Press Windows key + R to open Run. Type winword /safe for Word, or excel /safe for Excel, then press Enter. If the app opens in Safe Mode, go to File > Options > Add-Ins. In Manage, select the add-in type and choose Go. Clear one add-in at a time, select OK, then restart the app normally. Older add-ins such as ABBYY FineReader and Dragon Naturally Speaking are known to cause problems. Run an Office repair Close all Office apps. In Windows, right-click Start and open Apps and Features or Installed apps. Select Microsoft 365 or Office. Choose Modify. Select Online Repair > Repair. This is more thorough than the Repair Now button in the error dialog. It repairs the whole Office suite, not just Word or Excel. Restart the PC after the repair finishes. Restart the device if the issue is intermittent Wait a few minutes, restart the laptop, sign back in, and open Word or Excel again. [---]

    yes it solves my question so I will start follow up to see if it works

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