0x80000000000000 by itself does not identify the cause of the reboot. For random reboots in Windows 11, the useful data is usually the reboot-related Event IDs and any stop code or dump information.
Provide these details first:
- System Event Viewer entries around the reboot
- Open Event Viewer.
- Go to Windows Logs > System.
- Check for these Event IDs near the restart time:
- 41 = system rebooted without clean shutdown
- 6008 = previous shutdown was unexpected
- 1001 = rebooted from a bugcheck, often includes bugcheck code and dump path
- 1074 = a normal/user- or process-initiated restart
- If the pattern is 41 + 6008, that indicates an unexpected reboot.
- If 1001 is present, it can show whether a bug check occurred and whether a dump was saved.
- Any stop code shown on screen
- If a blue/black stop screen appears, note the stop code such as
PAGE_FAULT_IN_NONPAGED_AREAorMEMORY_MANAGEMENTand any module name shown.
- If a blue/black stop screen appears, note the stop code such as
- Whether a dump file was created
- Event ID 1001 can indicate a dump was saved in
C:\Windows\MEMORY.DMP.
- Event ID 1001 can indicate a dump was saved in
- Recent changes before the issue started
- New hardware
- Driver installs or updates
- Application installs
- Windows updates
A practical troubleshooting path is:
- Review reboot history in Event Viewer
- In Event Viewer > Windows Logs > System, filter for Event IDs 13, 41, 1074, 6008, 6009.
- This helps separate normal restarts from unexpected ones.
- To check history around when the issue began, also review 12, 13, 19, 41, 1001, 1074, 6008, 6009, 7045.
- Check whether this is a bug check or a lower-level reset
- If Event ID 1001 appears with a bugcheck, Windows detected a crash.
- If there is 41/6008 but no bugcheck details, the restart may still require hardware, driver, firmware, or power investigation.
- Try the standard Windows 11 recovery steps
- Remove any newly added hardware.
- Start in Safe Mode and test there.
- Open Device Manager from the Start button menu and look for devices with an exclamation mark. Update the driver, or if needed disable/uninstall the affected device.
- Make sure the drive has about 10% to 15% free space.
- Install the latest updates from Start > Settings > Windows Update > Check for updates.
- If the issue continues, use a restore point or another recovery option.
- Focus on drivers if the reboot started after updates
- Unexpected reboot history can help show whether a new driver or update was installed shortly before the first failures.
What to provide for useful diagnosis:
- The exact Event IDs around one reboot
- The full text of Event 41, 1001, and 6008 if present
- Any stop code shown on screen
- Whether
C:\Windows\MEMORY.DMPexists - Whether the issue started after a driver, BIOS, app, or Windows update
- Whether the reboot happens during gaming, idle, sleep/wake, or startup
References: