Sending, receiving, and organizing email in Outlook.com
Hello,
Is the affected email address for a personal Microsoft account (e.g., ending in @outlook.com, @hotmail.com, @gmail.com that you created for services like Skype or Xbox, or a work/school account provided by an organization (e.g., ******@company.com)?
What is the exact error message the sender receives when they send email to your address?
Try sending a test email from one of your Microsoft accounts to the problematic email address. If you receive any bounce-back error message, share the exact error message here with us.
Alternatively,
- Open an incognito tab and sign in with your Microsoft account here- https://outlook.live.com/mail/0/options/accounts-category/storage
- See if you have enough storage space to send or receive emails.