If Windows does not boot normally, enter the Windows Recovery Environment and start Safe Mode from there:
- Open Windows Recovery Environment.
- Select Troubleshoot > Advanced options > Startup Settings > Restart.
- After the device restarts, on the Startup Settings screen, choose:
- 4 for Safe Mode
- 5 for Safe Mode with Networking
- 6 for Safe Mode with Command Prompt
If the PC can still reach the sign-in screen or desktop, another path is:
- Hold Shift while selecting Restart.
- Go to Troubleshoot > Advanced options > Startup Settings > Restart.
- Choose option 4, 5, or 6.
Safe Mode starts Windows in a basic state with only essential files and drivers, which helps isolate driver, service, or startup problems.
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