Keyboard Return

For a Microsoft Store hardware purchase, the return or refund status normally appears in the Microsoft account Order history page. If the order does not show a Request a return option even though the item is within the return window, use the available support path to have the return reviewed and a label issued.

Steps:

1. Open Microsoft account Order history and locate the keyboard order: Open Order history
2. Check whether the order shows any return or refund status.
3. If no return option is available, contact Microsoft Store support for purchasing issues: contact Sales support
4. If the purchase was made as a guest instead of a signed-in account purchase, start the return through Guest Order Lookup: Guest Order Lookup Then find the order, select Start a return, and follow the on-screen steps to get a prepaid shipping label.
5. After Microsoft receives the returned item, refunds are processed back to the original payment method. For work account purchases, this is usually processed within 3–5 business days after the return is received and inspected.

If a prepaid shipping label cannot be generated, the documented next step is to contact support.

• Check the status of your Microsoft Store return or refund
• Guest checkout
• How to start shopping with your work account at the Microsoft Store
• Get an exchange or refund on devices bought from Microsoft