Internet Connection issues

cassandra celley 0 Reputation points
2026-09-19T16:49:28.6733333+00:00

I am having issues with my device saying it is not connected to the internet, ( i am connected via ethernet) but when i run a diagnostic, it says i am connected. How do i fix this issue so that i can install updates that are needed and wont download because of this issue. i have an attachment to show what i mean. Screenshot 2026-09-19 112231.png

Windows for home | Windows 11 | Internet and connectivity
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  1. franco d'esaro 25,181 Reputation points Volunteer Moderator
    2026-09-19T18:19:03.1833333+00:00

    Hello.

    First, check that the network cable is securely plugged in at both ends, ensuring it isn't loose or damaged. Then, try unplugging and reconnecting the cable at both ends, or replacing it if necessary.

    Is the computer's network cable connected to a wall LAN socket or directly to the router's Ethernet port? Are the router and computer in the same room, or are they in different rooms or on different floors of the house?

    Please specify the exact computer model or motherboard model, or go to Start, type "msinfo" in the search box, and attach a screenshot of the System Information page.

    Right-click the Start button > Device Manager, expand "Network adapters," and post a screenshot.

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