I can’t access to my school account

For a school account, the fastest checks are:

1. Confirm the correct account type is being used. A school account must be used with work or school sign-in, not a personal Microsoft account. Personal and work/school accounts don’t synchronize, and using the wrong account type can cause sign-in errors.
2. Try the school account password reset flow: Work or school password reset.
3. If sign-in still fails, open the My Account portal at https://myaccount.microsoft.com. If access is blocked there too, contact the school IT admin.
4. On Windows, check whether the account is connected to the device:
   • Open Settings
   • Select Accounts
   • Select Access work or school
   • If the school account is missing, select Connect and sign in with the school account
5. If the device is already connected but access still fails, contact the school IT support. They may have restrictions or requirements in place that block access to certain resources.
6. If the problem is related to two-step verification or repeated failed sign-in attempts, wait and try again later, or use a different MFA method if available. If unusual activity is suspected, the school IT admin should review the Microsoft Entra sign-in logs.

If the message specifically says “You don't have access” or “There was a problem”, checking with the school IT department is the next step because the account may need access enabled or a policy may be blocking sign-in.

• What's the difference between a Microsoft account and a work or school account?
• My Account portal for work or school accounts
• Troubleshoot Windows device access
• Common problems with two-step verification for a work or school account
• Login in issue - Microsoft Q&A