Teams messages are not showing after signing in on another device

Ryan Mowl 0 Reputation points
2026-09-19T05:06:52.2733333+00:00

I recently signed in to Microsoft Teams on another laptop, but some of my old chat messages are not showing up. I can see the recent conversations, but when I open some chats, the older messages are missing.

I already tried signing out and signing in again, but the issue is still there.

Does anyone know how to fix it?

Microsoft Teams | Microsoft Teams for business | Chats | Other
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  1. Kien 1,710 Reputation points Independent Advisor
    2026-09-19T05:21:34.05+00:00

    Dear Ryan Mowl,

    To ensure I understand your request correctly and to support you as effectively as possible, I need more specific information from you:

    • Are you using a business/ school account or a personal one?
    • Do other colleagues experience same issue?

    In the meantime, kindly try these steps:

    1> Clear Teams cache

    Please refer to this article to clear Teams cache. Clear the Teams client cache - Microsoft Teams | Microsoft Learn

    2> Repair/ Reset Teams app

    In Start Menu, open Settings > Apps > Installed apps > Microsoft Teams > three dots (...) > Advanced options > Repair

    Select Reset if the issue persists. Repair apps and programs in Windows | Microsoft Support

    3> Uninstall and reinstall Teams app

    If the above steps did not work, try to uninstall and reinstall Teams app.

    In Start Menu, open Settings > Apps > Installed apps > Microsoft Teams > three dots (...) > Uninstall

    Then reinstall Team app via Download Teams Desktop and Mobile Apps | Microsoft Teams.

    I hope the information shared helps point you in the right direction.  

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