in family account but over 18 and still needing parental consent

If the account is still in a Microsoft Family group, Family Safety restrictions can continue until the account is removed from the family group or the organizer turns off the related controls.

Use this path:

1. Sign in to the family settings page at https://account.microsoft.com/family and check whether the account is still listed in the family group.
2. If a family organizer manages the group, have that organizer select the member account and turn off Activity reporting on each device platform tab.
3. If the goal is to stop Family Safety controls completely, the organizer should remove the account from the family group.
4. If Remove from family group is not available, the organizer may need to select Remove consent first, then return and remove the account from the family group.
5. If website restrictions still apply on Windows after removal or settings changes, run a safety reset on each affected PC:
   • Press Windows + R
   • Type cmd and select OK
   • Run: schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
   • Restart the computer

Important details:

• Only a family organizer can remove another member from the family group.
• Consent can only be managed by the adult who originally granted it.
• If Manage consent shows nothing, consent may have been granted by another adult or another Microsoft account.
• Removing the account from the family group also removes the organizer’s ability to manage Family Safety settings, and shared family benefits may also be lost.

• Roles, permissions and data sharing in Family Safety
• Troubleshooting Microsoft Family Safety
• Managing parental consent
• Managing parental consent
• Family Safety settings enforced on adults
• Family Safety controls to be deleted for adult child - Microsoft Q&A