Cannot log in education account due to MFA

Killy Yin 0 Reputation points
2026-09-19T02:57:31.4333333+00:00

I cannot access Outlook because MFA code is still being sent to my old phone. Can someone help me? I need to check email from my University.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
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  1. Kien 1,710 Reputation points Independent Advisor
    2026-09-19T03:05:51.34+00:00

    Dear Killy Yin,

    Please note that since your account is belonged to an organization (your university/ school), none of moderators could help you do this action. Kindly follow these steps:

    Please contact your IT Admin to revoke your MFA. Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

    In case you do not know who your IT Admin is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

    If they still could not do it, please ask them to raising a support. A technical support engineer can perform a remote session to investigate the situation verify the backend configurations, and run any necessary synchronization tools to resolve the problem.

    The IT Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.

    I hope the information shared helps point you in the right direction.  

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