i keep receiving error code

Jeffrey Jennison 5 Reputation points
2026-09-19T02:23:17.83+00:00

). --> Unexpected SMTP server response. Expected: 250, actual: 554, whole response: 554 5.7.1 ******@kinect.co.nz: SASL login name rejected: Your account is not permitted to send email from other networks Failure code: 8350

Outlook | Windows | Classic Outlook for Windows | For home
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 269K Reputation points Independent Advisor
    2026-09-19T02:56:51.19+00:00

    The key information here is:

    Your account is not permitted to send email from other networks

    That restriction is being enforced by the email service provider's SMTP server, so Outlook cannot override it. The provider would need to confirm whether authenticated SMTP from external networks is allowed and, if necessary, enable it for the account. You need to contact support for kinect.co.nz.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.