- Press Windows logo key + P and make sure Extend is selected. If it is already selected, switch to another mode and then back to Extend.
- Disconnect anything extra from the PC, including docks, dongles, and adapters. These can cause display conflicts.
- Check the monitor connection again:
- Make sure the HDMI cable is firmly connected on both ends.
- Since a new cable was already tried, test the monitor with a different system if possible to confirm the monitor is still receiving video correctly.
- If the PC has more than one video output port, connect the monitor to a different video output port.
- Reset the graphics driver:
- Press Windows logo key + Ctrl + Shift + B.
- If that does not help, restart the PC from Start > Power > Restart.
- If the problem started after an update, roll back the display driver:
- In the taskbar search box, type Device Manager.
- Open Device Manager and expand Display adapters.
- Right-click the display adapter, select Properties > Driver tab > Roll Back Driver.
- If Roll Back Driver is unavailable, continue with reinstalling the driver.
- Reinstall the display driver. This can temporarily affect display output while Windows reinstalls it:
- Open Device Manager.
- Expand Display adapters.
- Right-click the display adapter and select Uninstall device.
- Select Attempt to remove the driver for this device, then select Uninstall.
- Restart if prompted.
- Open Device Manager again.
- Expand Display adapters.
- Right-click the display adapter and select Update driver.
- Select Search automatically for updated driver software and complete the installation.
- If one external monitor works but adding another does not, the graphics adapter may not support more than one external monitor. Also, a display splitter cannot extend to multiple monitors because it duplicates the same signal.
- If the issue continues after these steps, file a report in Feedback Hub with the monitor setup details and the steps that reproduce the problem.
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