Applied Skills assessment lab failed to load / display issue

I attempted to take my Microsoft Applied Skills assessment today, but the lab environment experienced a severe display rendering issue upon launch. The lab loaded inside a very small square frame in the middle of the screen, making the environment completely black and impossible to see or interact with. Because the lab failed to load properly, I was forced to close the browser tab. Now, my account has been locked with a 72-hour retake timer. I am unable to provide a screenshot at the moment, but you can verify in my system logs that the lab was closed immediately and that I answered 0% of the questions. Since this was a technical system failure on the platform's side and not an actual failed attempt, could a support agent please look into my profile and manually reset this 72-hour cooldown period so I can try again? Thank you for your help.