Microsoft needs to delete my old email address of ******@q.com; settings does not allow

Question

Microsoft needs to delete my old email address of ******@q.com; settings does not allow

Carol Pickens 0

My email provider no longer supports the old domain as of October 2025; I changed the email address from ******@q.com to ******@myctl.net. In my settings I cannot delete ******@q.com from Microsoft and MS continues to want to send emails to that account, which I can no longer access.

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2 answers

Your answer

Answer 1

Can you get into your account at all right now? If so, go to https://account.live.com > Security > Manage how I sign in, add the new email before you delete the old one.

If you cannot get in because you cannot get to the code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. Microsoft explains it further here.

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

Answer 2

If the old address is being used as a Microsoft account sign-in alias or recovery address, it must be removed from the Microsoft account settings rather than from Outlook app settings.

Use this path for a Microsoft account email/alias:

Go to Manage how you sign in to Microsoft or Edit account info.
Add the new address first if it is not already on the account by selecting Add email.
If needed, make the new address the primary alias.
Select Remove next to the old address.

Important:

A primary alias cannot be removed until another email address exists on the account and is set appropriately.
If Microsoft is still trying to send verification codes to the old address, update the account’s security info by adding a new verification method first, then remove the old email method.
For work or school security info, this is done from My Account > Security info > Add method > Email, then delete the old email method.

If the issue is in Outlook on a device rather than the Microsoft account itself, removing the account from the app does not delete the actual email account. It only removes it from Outlook.

For Outlook.com and Microsoft account scenarios, the required fix is:

add the new email,
make it primary if needed,
remove the old alias,
then update/remove the old security email if Microsoft still uses it for verification.