I need help to reset child password for outlook email as forgot password

Question

I need help to reset child password for outlook email as forgot password

Keisha Svitak 0

I need help to reset child password for outlook email as forgot password. please give me someone on chat or send me a temporary password. I have been requesting help through microsoft support more than 3 different days. All I get is a code to use, but there is nowhere to put the code so it doesn't help

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Answer 1

Hornblower409 15,950

@Keisha Svitak said

All I get is a code to use, but there is nowhere to put the code so it doesn't help

I assume you are following these instructions? At which step is your experience going off track?
https://support.microsoft.com/en-us/accounts-billing/manage/reset-a-forgotten-microsoft-account-password

Don't clicking on any links in the email, or go back to the sign-in page, stick with the password-reset browser window.

Keisha Svitak 0 Reputation points

2026-09-21T02:16:39.83+00:00

I keep trying several different days without any luck. I click forgot password for my son's email address. I've tried entering my phone and my email. On my email this last time it sent me a code, which I was able to enter. But then it makes me list my sons name, DOB, etc, asks for specific emails he's sent (which is none), asks if used Xbox etc (only used on Amazon Fire tablet), asks if any purchases were made (none), asks for previous passwords (which obviously I don't know). After submitting it shows message that will Microsoft will email within 24 hours. The only button after that to click on is ok. Then get returned back to sign in page. When I get an email from Microsft it gives me a new code. But nowhere to put that code. It's so frustrating. Endless loop that goes nowhere.
Hornblower409 15,950 Reputation points

2026-09-21T02:45:06.0133333+00:00
@Keisha Svitak said

it sent me a code, which I was able to enter. But then it makes me list my sons name, DOB, etc, ... After submitting it shows message that will Microsoft will email within 24 hours.

That sounds like you were directed to the Xbox Account Recovery Form. Did is look like this web page?
https://support.xbox.com/en-US/forms/recover-your-microsoft-account

If so, then Microsoft has determined that you can't use the simple change password process and have to go thru the full Account Recovery Process.
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Which, as you have already noted, you will probably not be able to complete. All I can offer are some tips from Microsoft on doing Account Recovery.
https://support.microsoft.com/en-us/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

You can try Microsoft Chat Support. But they will probably just point you to the Account Recovery form.

Open a browser to https://support.microsoft.com/en-us/home/contact

Tell us your problem: {Whatever}

[Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]

Sign in with any Microsoft account

Products and services: "Other Products"

Category: "Manage Account Security"

[Confirm]

Choose a support option -> "Chat with a support agent in your web browser" At this point the account may be lost. I am sorry. I know that losing access to your account is more than just an inconvenience, it can cause real hardships. I wish I could give you another answer.

Answer 2

A temporary password cannot be sent, and support agents cannot send password reset links or change account details.

Use the Microsoft account password reset flow for the child’s Outlook.com account:

Go to the Microsoft account sign-in page and select Forgot password?
Enter the child account username and select Next.
Choose a verification method.
Retype the first part of the email address or the last four digits of the phone number shown.
Select Get code.
Retrieve the code from the recovery email or phone.
Enter the code where prompted, select Next, then create a new password and select Next again.

If a code is being received but there is no place to enter it, restart the reset flow from Forgot password? or use the Reset password page so the verification step appears in sequence.

If no valid verification option is available, or the shown recovery methods are not recognized, use the Microsoft sign-in helper tool.

If recovery still fails, use Contact Microsoft Support. Support can route the issue, but agents are not allowed to send reset links or directly change the password.