try to install ms office it say retry

Subhom Das 0 Reputation points
2026-09-18T19:26:13.79+00:00

i am using windows 10 i removed office 365 from my computer and try to install once again it says retry

Microsoft 365 and Office | Word | For education | Windows
0 comments No comments

1 answer

Sort by: Newest
  1. Ivory 1,745 Reputation points Independent Advisor
    2026-09-18T19:48:22.78+00:00

    Hi Subhom,

    If the Microsoft 365 installation only shows "Retry" after you uninstalled Office and tried reinstalling it, it is usually caused by a failed previous installation, network issues, or leftover Office files.

    User's image

    After uninstalling Office, please restart Windows 10 before attempting another installation.

    Microsoft provides a tool that completely removes Office remnants that normal uninstall may leave behind.

    Download it here and follow the guidance in the article: Office uninstall with the command line version of Get Help - Microsoft 365 | Microsoft Learn

    Please make sure you're connected to a stable network and temporarily disable any VPN.

    Sign in to https://portal.office.com/account/?ref=Harmony#installs

    Select Apps & devices.

    Click Install Office and run the installer

    User's image

    If the issue persists, before doing the reinstallation of system again, simply create a brand-new local user profile which will provide a clean and refresh system environment. From there, try if Office suit can be installed successfully and completely. Sometimes, some little background programs or firewall settings can also affect the Office installation process to such an error. To create a new user profile, refer to this: Manage User Accounts in Windows - Microsoft Support

    If it still failed to install even on the new profile, then for a last shot, using [ODT to install Office](https://learn.microsoft.com/en-us/microsoft-365-apps/admin-center/overview-office-customization-tool. This may take some more steps as it requires to use Commands, but mostly it can help to install Office successfully as it works from backend stage which may get least affected by other programs. First, export an automatic xml file from Microsoft 365 Apps admin center, then following this thread with detailed steps and screenshots: Installing Microsoft Office hangs at 51% - Microsoft Community.

    However, if your device is managed by your organization, please contact your IT administrator for assistance.

    I hope this provides enough clarity and helps you stay inform with your current situation.

    If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.  


    If the answer is helpful, please click 'Yes' and kindly upvote it.

    Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.