Repair now issue

Dapo Adeeyo 0 Reputation points
2026-09-18T17:41:25.75+00:00

I have word 2013 working perfectly, but i wanted to get the newest model word, so i downloaded it from the microsoft store, but now the new word is showing me a repair now issue, and wont allow me to switch to my word 2013, how do i switch back?.

Microsoft 365 and Office | Word | Other | Windows
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  1. AI answer

    2026-09-18T17:41:43.3666667+00:00

    The Microsoft Store app is not the same as the full desktop Office 2013 installation. The context identifies the Store app labeled Microsoft 365 Copilot as the unified mobile app, not a full Windows version of Office.

    To get Word working again, run a full repair of the installed Office desktop product:

    1. Close all Office apps.
    2. Open Settings.
    3. Go to Apps.
    4. Find Microsoft Office in the installed apps list.
    5. Select it, then choose Modify.
    6. Select Online Repair.
      • Quick Repair is faster, but it only detects and replaces corrupted files.
      • Online Repair is the option that makes sure everything gets fixed.
    7. Complete the repair prompts.

    If the installed desktop product is Office 2013, that is the version to repair. The context also notes that Office 2013 may or may not offer the Online Repair option, but it can be tried.

    If the goal is to use the older desktop Word again, use the repaired Office 2013 installation rather than the Microsoft Store app.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. John Korchok 236.2K Reputation points Volunteer Moderator
    2026-09-18T18:29:16.1033333+00:00

    In most cases, installing a later version of Office will delete Office 2013. You can repair the new version as described by the bot, or if you have your original installation media and product key, you should be able to remove the newer version and reinstall 2013.

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    1 person found this answer helpful.
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