Cannot access my Outlook, it seems I now have a combination of the old and new Outlooks which renders my computer useless/

I am an Invalid Pensioner age 79 and have several chronic health issues and need computer access 24/87.

I was having problems with my computer a few days ago when the Microsoft staff member ended the Chat without notice.

Since then, trying to use my computer (Laptop) is an unworkable mish-mash, ever my account name is incorrect.

What I would like is for someone at Microsoft to take the time, read the Case thoroughly and fix my dilemmas.

I'm prepared to spend as much continuous time online with Microsoft as I have to resolve the issues.

One thing though, I want to keep my original Outlook and Edge NOT to migrate to the latest version, I will do that when I replace my laptop in the New year.

Thank you in anticipation.

Peter Lawless

Moderator note: personal information removed