If Microsoft games are installed but not easy to find, check these places in Windows:
- Select Start and look for the game name or open the Xbox app to see games already available on the device.
- Open Microsoft Store from Start.
- Select My Library. Any app or game listed there can be downloaded or reinstalled. Games with a Download icon are owned but not currently installed.
- If Microsoft Store is missing, type Microsoft Store in the taskbar search box. If it appears, open it and optionally pin it to Start or the taskbar.
If the game still does not appear, common reasons include:
- The game is not available in the current country or region.
- Family settings are hiding it.
- The game is no longer available in Microsoft Store.
- The game is not compatible with the device.
- Windows was updated and the PC needs a restart.
- The PC is not authorized with the Microsoft account used for the purchase.
If Microsoft Store opens but apps or games still cannot be found or installed:
- Press Windows key + R.
- Type wsreset.exe and select OK.
- Wait for the blank Command Prompt window to close and for Microsoft Store to reopen automatically.
- Search for the game again.
If needed, run the Windows Store Apps troubleshooter: Start > Settings > Update & Security > Troubleshoot > Windows Store apps > Run the troubleshooter.