How to fix an account suspension

For a Microsoft Rewards suspension, the practical next step is to contact Microsoft Rewards Support directly. Community forums cannot review or reinstate a suspended Rewards account.

Common reasons a Rewards account can be suspended include:

• maintaining multiple user accounts
• providing inaccurate account information
• using a VPN, bot, macro, emulator, or other automated method
• trying to earn or redeem points across different countries in ways that violate policy

Since the account recovery form at account.live.com/acsr has not worked and the phone number on file appears incorrect, use the Rewards support form instead:

• Contact us

When submitting the request, clearly explain:

• the old corporate account is no longer in use
• a new Microsoft account was created after leaving that job
• the Rewards account was suspended
• the phone number shown for recovery is not correct
• the suspension is believed to be a mistake

If the issue is actually with the Microsoft account itself being blocked or locked, these supported self-service options are available:

1. Try unlocking the Microsoft account by signing in and requesting a security code.
2. Any phone number that can receive text messages can be used for the security code; it does not need to be associated with the account.
3. If verification is blocked, try another verification method, try another network, and avoid repeated attempts. Waiting 24 hours can help, and in some cases waiting longer may be necessary.
4. Use the Microsoft sign-in helper for sign-in issues.

If the account was compromised, Microsoft also recommends:

1. Run a full malware scan on the PC first.
2. Then change or reset the password.
3. Review connected accounts, forwarding, and automatic replies.

References:

• Getting the most out of Microsoft Rewards
• Microsoft Rewards Account Recovery - Microsoft Q&A My rewards account was suspended, how can I contact Microsoft so I can get it back.
• Pls help my account - Microsoft Q&A Hello Microsoft Support Team, my Microsoft Rewards account has been suspended without any clear reason. I always follow the Microsoft Services Agreement and do not use any bots, VPNs, or multiple accounts. Please review and help me restore my account. Thank you."
• Microsoft account has been locked
• Troubleshoot Microsoft verification code issues
• How to recover a hacked or compromised Microsoft account