How to delete old accounts from Teams login

Question

How to delete old accounts from Teams login

Tim Carswell 0

When I log into Teams I am given a list of my accounts. Some of them are obsolete and I want to delete them from the list. How do I do that on my MacBook?

Also, the account I want to use most is not on the list so how how do I add it to the list?

Ruby Nguyen 2,800 Reputation points Independent Advisor

2026-09-21T09:10:55.47+00:00

Hi Tim,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue. I hope things are moving in the right direction and that a resolution is near.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your time.

1 answer

Your answer

Ruby Nguyen 2,800 Reputation points Independent Advisor

2026-09-21T09:10:55.47+00:00

Hi Tim,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue. I hope things are moving in the right direction and that a resolution is near.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your time.

Answer 1

Good day Tim,

The old accounts appear because their credentials are still saved in macOS Keychain. Please also ensure that both the operating system and the Teams app are updated to the latest versions.

To remove an old account:

Quit Microsoft Teams completely.

Open Finder > Applications > Utilities > Keychain Access.

Find the account you no longer use.

Right click the account and select Delete.

Reopen Teams and check whether the account has been removed from the sign in list.

Please note that deleting an account from Keychain can also affect other Microsoft apps that use the same account.

After that, clear the Teams cache by following the steps in this article: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

To add your preferred account:

Open Microsoft Teams > Select your profile picture > Select Add another account.

Select Create or use another account if the account isn't listed.

Enter the account credentials and complete the sign in process.

If the account still doesn't appear, sign out of Teams, reopen the app, and sign in directly with the account you want to use.

I hope this helps. If you have any questions or need further support, please don’t hesitate to reach out at any time.

Thank you for your patience and understanding.

If you have any extra questions about this answer, please click "Comment".