Error message:

Fredrick Onyeka 0 Reputation points
2026-09-18T10:18:19.4466667+00:00

word has run into error, it cannot run correctly. it needs to shut down nd then it closes

Microsoft 365 and Office | Word | Other | Windows
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  1. Estrella721 46,120 Reputation points Independent Advisor
    2026-09-18T10:51:12.7533333+00:00

    Hi,

    What changes did you make to your computer or subscription before the issue started?

    Instead of Quick Repair, I suggest trying an Online Repair to thoroughly repair any issues with the Office installation:

    In the search bar, type Control Panel > Programs and Features > find Microsoft 365/Office > right-click it > select Change > then run Online Repair.

    If the issue persists, you can use the Office Uninstall Support Tool (Uninstall Troubleshooter) to completely remove Microsoft Office from your device and then reinstall it:

    https://aka.ms/SaRA-officeUninstallFromPC

    Once you open the link, click Get Help. When the tool launches, select Yes, then click Next. Choose the option to uninstall Microsoft 365 and follow the on-screen instructions to complete the process.

    To reinstall Office:

    Go to https://account.microsoft.com/services

    Sign in with the Microsoft account associated with your Office license.

    Locate Microsoft Office and click Install.

    Run the downloaded installer and follow the on-screen instructions.

    Once installed, open an Office app such as Word or Excel and sign in with the Microsoft account associated with your purchase to activate Office.

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  2. AI answer

    2026-09-18T10:18:37.91+00:00

    Try this in order:

    1. Update Office
      • Open Word.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • If Update Now is not shown, select Enable Updates first.
    2. Start Word in Safe Mode
      • Open Run.
      • Type: winword /safe
      • Press Enter.
      • Confirm it says Safe Mode in the title bar.
    3. If Word opens in Safe Mode, disable add-ins
      • In Word, go to File > Options > Add-Ins.
      • In the Manage list, select Word Add-ins and click Go. If that option is not available, select COM Add-ins and click Go.
      • Clear one add-in, click OK, then restart Word normally.
      • If Word opens normally, the disabled add-in is the cause.
    4. If Word does not open in Safe Mode, repair Office
      • Go to Settings > Apps > Installed apps.
      • Find Microsoft Office.
      • Select Modify.
      • Choose Online Repair.
      • This is more complete than the Repair Now option in the error popup.
    5. If the problem started after a recent Microsoft 365 update while typing or editing
      • Check whether an older Office language pack is installed.
      • In Windows Settings > Apps > Installed Apps, look for an old Office language installation and uninstall it.
      • Then reinstall the language pack.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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