Urgent Assistance Required – Missing Microsoft Learn Certificates, Badges and Achievements

Hanan Amer Ali Alsaadi 0 Reputation points
2026-09-18T04:11:24.3833333+00:00

Dear Microsoft Support Team,

I am reaching out regarding my Microsoft account and my missing Microsoft Learn records.

I previously had access to this account, and it contained my completed Microsoft Learn courses/modules, certificates, badges, trophies, and other achievements that I had earned over time.

After regaining access to my account, I noticed that my previous learning records and achievements are no longer showing. My certificates, badges, and completed courses appear to be missing.

I would really appreciate your assistance in investigating this issue and checking whether my previous Microsoft Learn profile and achievements can be restored or linked back to my account.

These certificates and achievements are important professional records for me, so I would be grateful if you could help me recover them.

I can provide any information required to verify my identity, account ownership, or previous Microsoft Learn activity.

Thank you for your time and assistance. I look forward to your help in recovering my certificates and learning history.

Kind regards, Hanan Alsaadi

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  1. AI answer

    2026-09-18T04:11:43.2366667+00:00

    If the Learn records are missing after account access was restored, the supported checks are:

    1. Sign in to the Microsoft Learn profile and verify the expected sections:
      • Transcript for training and credential completion history
      • Credentials for certifications and Applied Skills
      • Achievements for badges, trophies, and XP
    2. Confirm the correct login account is being used. Missing credentials commonly happen when the exam or training was completed under a different Learn profile or a different sign-in account. Try signing in with any other Microsoft personal account or work/school account that may have been used previously.
    3. Review whether the missing item is a certification/exam or a Learn achievement:
      • Certifications and exams appear under Credentials.
      • Badges, trophies, and XP appear under Achievements.
      • Training completion history appears under Transcript.
    4. If access to the original Learn login account was lost and no alternate account had been added to the Learn profile, loss of access to that profile and its data can occur.
      • For a personal Microsoft account, account recovery is only available through Microsoft account self-service.
      • Microsoft Credentials Support cannot recover personal Microsoft accounts and cannot transfer or restore the contents of a Learn profile that is no longer accessible.
      • For a work or school account, account recovery must be handled by the organization’s IT administrator.
    5. If the records still do not appear, use Microsoft Credentials Support for missing credentials.
    6. If the issue is specifically with module completion, sandbox activity, knowledge checks, or module pages not loading/completing, report it through the Microsoft Learn troubleshooting page.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Julian Sharp 43,861 Reputation points
    2026-09-18T10:15:01.8433333+00:00

    Check your Microsoft Learn profile under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab ensuring you are signed into Microsoft Learn with the correct email address

    https://learn.microsoft.com/credentials/certifications/missing-certifications

    PS This is a community forum not support

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