Domain locked to inaccessible Microsoft 365 tenant – need Data Protection escalation

Question

Domain locked to inaccessible Microsoft 365 tenant – need Data Protection escalation

Jill McDonald 0

I am the new owner of aquakeywest.com and control the domain and DNS through GoDaddy.

The domain is still attached to a Microsoft 365 tenant belonging to the previous owner. I have no administrator credentials for that tenant and cannot receive email at any existing @aquakeywest.com address.

I purchased Microsoft 365 email through GoDaddy, but I cannot provision the domain because Microsoft reports that it is already associated with another tenant.

I have already attempted Microsoft Get Help and telephone support. Microsoft support request [Moderator note: Personally Identifiable Information removed] was created, but the chat agent joined without responding and the request was then closed. Telephone support directed me to aka.ms/mac365 and disconnected the call, which returns me to a process requiring tenant access that I do not have.

I can prove ownership of aquakeywest.com through DNS and can add a TXT verification record if Microsoft provides one.

Please escalate this to the Microsoft Data Protection team for verification of domain ownership and release of aquakeywest.com from the inaccessible previous tenant.

I can provide my contact information and any ownership information privately to a Microsoft moderator.

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Answer 1

Dear Jill McDonald,

Please understand that this forum is a public platform, and moderators will modify your question to cover your personal information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Based on the information provided, this appears to be a tenant/domain ownership issue where the domain aquakeywest.com is still associated with an existing Microsoft 365 tenant to which you do not have administrative access.

Unfortunately, as a forum user , I do not have the ability to verify domain ownership, access tenant information, or remove a domain from an existing tenant. These actions can only be performed by Microsoft's Data Protection and support teams after ownership validation has been completed.

Here is my recommendation for your situation:

1/Contact GoDaddy Support and explain that the Microsoft 365 subscription purchased through GoDaddy cannot be provisioned because the domain is currently associated with another Microsoft 365 tenant. Since GoDaddy is your Microsoft 365 provider and you control the domain through them, they may be able to engage Microsoft on your behalf and guide you through the appropriate escalation process. https://www.godaddy.com/help/contact-us

This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. We can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it.

2/Continue working with Microsoft Support and request escalation for a domain ownership verification/domain release scenario. Be sure to reference current support case and explain that the domain is attached to an inaccessible tenant belonging to a previous owner. Contact Microsoft customer support

If you still able to access Admin center portal, you can submit support ticket https://admin.microsoft.com/#/support/requests . In the Microsoft 365 admin center>support>help & support

In case you can't create a support ticket during the call and cannot acccess to Admin center portal, I recommend creating a temporary tenant account and submitting the support request from there. To create a new tenant, follow these steps:

Visit Office 365 E3 - Enterprise Collaboration and Productivity | Microsoft
Select any plan and click Try for free.
Complete the setup to create a new tenant.
Ticket support: In the Microsoft 365 admin center>support>help & support. You can create a support ticket: https://admin.microsoft.com/#/support/requests

Important: Please remember to cancel the trial subscription once your issue is resolved to avoid any charges.

Be prepared to provide proof of domain ownership and complete any DNS-based verification requested by the support team.

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