AI-103 Passed but Certification and Confirmation Email Not Received After 24 Hours

Vaishnavi Suresh 0 Reputation points
2026-09-18T02:25:58.9266667+00:00

I completed the AI-103 – Developing AI Apps and Agents on Azure exam through Pearson VUE on September 17, 2026, and I received a passing result.

After completing the exam, I contacted Pearson VUE regarding my certification not appearing in Microsoft Learn. They advised me to wait for 24 hours and, if the issue continued, contact Microsoft Learning/Credentials Support.

I have now waited more than 24 hours, but I still have not received the Microsoft certification/congratulations email, and the certification is also not appearing in my Microsoft Learn profile.

Earlier, I was able to see AI-103 in my Microsoft Learn profile as “Upcoming Soon.” However, after the afternoon of September 17, the AI-103 entry also disappeared from my portal.

I have checked my Microsoft Learn profile again after waiting 24 hours, but the certification is still not visible.

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  1. AI answer

    2026-09-18T02:26:15.27+00:00

    For most exams, results are available within minutes, and the score should appear in the Learn profile within 24 hours. Since more than 24 hours have passed in this case, use this checklist:

    1. Confirm the credential requirements were met for AI-103 on the certification or exam details page.
    2. Verify the correct Microsoft Learn profile is being used.
      • If multiple Learn profiles exist under different sign-in accounts, the exam may be attached to a different profile.
      • Try signing in with any other personal, work, or school account that may have been used when registering for the exam.
      • The congratulations email is sent to the Contact Email in the Learn profile, which may be different from the sign-in account.
    3. Allow for normal posting time if the exam result itself is visible but the certification has not yet populated. Microsoft states Learn profile updates can take up to 24 hours for most exams.
    4. If the exam or credential is still missing after that, contact Microsoft Credentials Support for assistance with missing credentials.

    Additional relevant points:

    • A passing score is 700 or greater.
    • If the exam was launched online through Pearson VUE and there was any issue after the exam, Microsoft Credentials support is the contact path.
    • If the exam had been taken through Certiport, result timing can vary, but this case was through Pearson VUE.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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