Installl new keyboard and mouse.

June Shoji 0 Reputation points
2026-09-18T00:48:01.51+00:00

I have a bad keyboard and mouse which makes it difficult to scroll or maneuver in windows. Having difficulty to install new keyboard and mouse. Unclear how to install new one when old one doesn't work. Unable to regenerate tag as a business Windows 10 computer as I'm unable to utilize my mouse right now .

Windows for home | Windows 10 | Devices and drivers
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  1. Manoel Barros 21,815 Reputation points Independent Advisor
    2026-09-18T01:27:43.2133333+00:00

    Hi!

    Are the mouse and keyboard wired or wireless?

    What specific difficulty are you having connecting the new keyboard and mouse?

    What problem were you having with the old keyboard and mouse?

    Keyboards and mice are generally plug-and-play, meaning you simply connect them and can start using them right away. It is best to use the rear USB ports.

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  2. AI answer

    2026-09-18T00:48:17.3566667+00:00
    1. Plug the new keyboard and mouse directly into the PC first. If they are USB devices, avoid a USB hub if possible.
    2. Wait a short time after connecting them so Windows can load the device driver.
    3. If they do not respond, unplug them, wait a little while, and plug them back in.
    4. Try a different USB port on the PC.
    5. If the new devices are wireless:
      • Make sure the batteries are fresh or fully charged.
      • If they use a USB receiver, unplug the receiver, wait about 10 seconds, then plug it back in.
      • Check for a Reset button on the device or USB receiver and use it if present.
    6. If the new keyboard or mouse still does not work, connect them to another PC to confirm the devices work there.
    7. If Windows detects the new devices but scrolling or pointer behavior is not correct, open mouse settings:
      • Windows 10: Start > Settings > Devices > Mouse
      • Adjust scroll behavior, pointer speed, and button settings there.
    8. If the new devices are still not working correctly, check for driver updates:
      • In the taskbar search box, type check for updates and select Check for updates.
      • Under Windows Update, select Check for updates.
      • If needed, open Device Manager, find the device, open its Driver tab, and select Update Driver.

    If the old mouse is causing unwanted scrolling, replacing it with a wired USB mouse temporarily is the simplest way to regain control while setting up the new devices.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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