Microsoft 365 installation problems

If Microsoft 365 installed but Word and Excel still can’t be used, try these steps in order:

1. Repair Microsoft 365 on Windows
   • Right-click Start.
   • In Windows 11, select Installed apps. In Windows 10, select Apps and Features.
   • Select the Microsoft Office product.
   • Select Modify.
   • In the repair window, choose Online Repair > Repair.
   • Complete the repair and then try opening Word or Excel again.
2. If Office shows Account Notice or Unlicensed Product
   • This can happen if the installed Office version does not match the current Microsoft 365 plan.
   • Use the uninstall troubleshooter to remove Office, restart the PC, and then reinstall the version that comes with the subscription.
   • Note: the uninstall troubleshooter requires Windows 10 or higher and must be run on the same PC.
3. If an app says it “stopped working” when opened
   • Install the latest Office updates first.
   • Older add-ins can cause this problem.
4. If the install itself may not have completed correctly
   • Run the Microsoft 365 setup troubleshooter from Get Help.
   • Follow the prompts and restart the computer when prompted.
5. If the problem continues
   • Contact Office Support.

• Error code 0-3 when installing Office
• Troubleshoot installing Office
• Troubleshoot installing Office
• Troubleshoot installing Office