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I initially installed a new version of Office Home and it looked to have loaded successfully but I couldn't open word or publisher. I deleted the Office applications to start again. Now when I try to load again I am faced with the student copy and not the Office Home I have bought. Can you help?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Here is the message I keep getting when trying to open word.
"There was a problem with Microsoft Word and we apologize for the inconvenience."
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May I ask what version of MS Office you have?
I am using a Mac not a windows pc. Can you give me a solution for a Mac.
I apologize; it seems that it is not opening in a new tab, but it directs you to open the feedback hub. Please follow the steps provided in the thread link below.
https://learn.microsoft.com/en-us/answers/questions/5782370/how-to-uninstall-office-from-mac
This is a brand new Mac device which I have been using for a few months. The software was purchased from a High Street retailer. I've put the software back and again word isn't opening while I have no problems with Excel. So I am no further forward. Can you help please?? I have Tahoe 26.6.2 which is the latest version.
I see. Thank you for your response. May I ask what version of MS Office you have?
Please try uninstalling again using the link below, then click Open if you see a pop-up window that says, "This site is trying to open Get Help." Follow the prompts on the remaining screens, and when prompted, restart your computer.
https://aka.ms/SaRA-officeUninstallFromPC
Install Microsoft Office by following the article I provided in my previous response.
Make sure that you have no other version of Office installed on your device.
If it still has the same issue, please let me know.
Hi,
May I ask which versions of macOS and Microsoft Office you are currently using? If you are installing MS 365 or Office 2024, please make sure that your macOS is at its latest version.
Also, where did you purchase Microsoft Office? Was it purchased directly from the official Microsoft website or store, or from another digital or physical retailer?
Please also check whether you have any other versions of Microsoft Office installed on your Mac. If you find another version, please uninstall it too.
If you are on the latest version of macOS and trying to install MS 365 or Office 2024, please make sure to properly follow the steps in the article provided below.
Download and install Office 2024 on a Mac
I look forward to your response.
Stay Safe!