my co pilot stopped working

Rose Jablonski 0 Reputation points
2026-09-17T19:23:03.73+00:00

I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit. This is the error message

Microsoft Copilot | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emma1-N 13,315 Reputation points Microsoft External Staff Moderator
    2026-09-18T01:50:46.5233333+00:00

    Welcome Rose Jablonski,

    Thank you for reaching out to Microsoft Q&A forum.

    To help narrow this down, could you please confirm:

    • Are you using Copilot on the web browser, the Copilot app, or Windows Copilot?
    • Are you signed in with a personal Microsoft account (Outlook.com, Hotmail.com, Live.com)?
    • Does the error appear for every prompt, or only certain requests?

    In the meantime, please try these quick checks:

    • Sign out of Copilot, then sign back in with your Microsoft account.
    • Refresh the page or completely close and reopen the Copilot app.
    • Try Copilot in an InPrivate/Incognito browser window.
    • Test from a different network (for example, mobile hotspot) if available.

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".    

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.