How to I fix Microsoft office error reporting on Mac

Question

How to I fix Microsoft office error reporting on Mac

Cheryl Rushen 0

How to I Fix a Microsoft Office 2024 with an a Error reporting message that keeps popping up and will not let me open the program, on a newly download/

John Jefferson Doyon 87,535 Reputation points Independent Advisor

2026-09-17T19:32:01.85+00:00
Hi, @Cheryl Rushen

To help narrow this down:

What is the exact message shown in the Microsoft Error Reporting window? If possible, please share a screenshot.

What macOS version is installed on the Mac? You can check under Apple menu > "About This Mac."

Did you download Office 2024 from your Microsoft account or from the Mac App Store, and does the same problem happen with Word, Excel, and PowerPoint?

If you haven’t tried it yet, first restart the Mac. Then go to Finder > Applications and open "Microsoft AutoUpdate" to check for any Office updates.

Office 2024 for Mac requires a supported macOS version, so the macOS version and exact error will help determine the next step.

Click "Add comment" to let me know.

Thanks!

1 answer

Your answer

John Jefferson Doyon 87,535 Reputation points Independent Advisor

2026-09-17T19:32:01.85+00:00

Hi, @Cheryl Rushen

To help narrow this down:

What is the exact message shown in the Microsoft Error Reporting window? If possible, please share a screenshot.

What macOS version is installed on the Mac? You can check under Apple menu > "About This Mac."

Did you download Office 2024 from your Microsoft account or from the Mac App Store, and does the same problem happen with Word, Excel, and PowerPoint?

If you haven’t tried it yet, first restart the Mac. Then go to Finder > Applications and open "Microsoft AutoUpdate" to check for any Office updates.

Office 2024 for Mac requires a supported macOS version, so the macOS version and exact error will help determine the next step.

Click "Add comment" to let me know.

Thanks!

Answer 1

For a newly downloaded Office 2024 on Mac that shows an error message and will not open, use this order:

Check macOS version Office on Mac should be on macOS 12 or higher.
Close all Office apps If any Office app is partially open, quit it first.
Update Office with Microsoft AutoUpdate
- Open Finder > Applications > Microsoft AutoUpdate.
- If it is not there, check: /Library/Application Support/Microsoft/MAU2.0/
- Select Update All.
- After updates finish, try opening the Office app again.
If Office was installed from the Mac App Store instead
- Open the App Store.
- Select Updates.
- Update the Microsoft apps, or select Update All.
If the installer did not complete correctly, reinstall Office
- Open Finder > Applications.
- Remove the Office apps by moving Word, Excel, PowerPoint, and Outlook to Trash.
- Download Office again and run the installer package.
- During installation, if the installer says it is from an unidentified developer, wait 10 seconds, move the file to the desktop, then Control-click the file and choose Open.
If the installer was downloaded but will not launch
- Make sure the download is complete.
- Move the Microsoft Office installer .pkg from Downloads to the Desktop and double-click it.
- If it still fails, delete the installer file, empty Trash, and download it again using Safari.
After reinstalling Open an Office app from Finder > Applications or from Launchpad and test again.

If the issue is specifically Unknown Error 0x0 or License Not Found, updating Office through Microsoft AutoUpdate is the documented fix.