My Copilot installed on my HP is offline

Michael Rosen 0 Reputation points
2026-09-17T18:23:31.2866667+00:00

Hello,

My copilot locally installed on my HP OmniBook X Laptop AI has been offline for a few hours.

When will it be back online?

It keeps saying "Can't process request"

Microsoft Copilot | Windows Copilot | Copilot+ PC
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  1. AI answer

    2026-09-17T18:23:48.5+00:00

    A few hours of "Can't process request" can be caused by either a temporary Copilot service outage or a local app issue.

    Try this path:

    1. Check whether the issue is temporary service-side.
      • Similar reported cases were resolved after a Copilot web outage ended.
      • If the problem started suddenly and was working before, this can be the cause.
    2. Reset the Copilot app in Windows.
      • Open Start and search for Copilot.
      • Open App settings.
      • Go to the Reset section and select Reset.
      • Then test Copilot again.
    3. If it still fails, uninstall and reinstall Copilot.
      • On Windows 11: Settings > Apps > Installed apps.
      • Search for Copilot > select … > Uninstall.
      • Reinstall it from the Microsoft Store.
    4. Sign out and sign back in.
      • For Copilot-related plugin errors, signing out and back in is a documented troubleshooting step and can help clear session issues.

    If the app comes back after these steps, the issue was likely local. If not, it is more likely a temporary service problem and recovery depends on Microsoft restoring the service.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Gérard Oomens 131.6K Reputation points Volunteer Moderator
    2026-09-17T19:49:52.8066667+00:00

    Have a look at:

    https://status.cloud.microsoft/

    User impact: Users may not receive responses to their Microsoft Copilot queries and instead receive an error message. More info: Users may receive an "I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit." error message when submitting queries to Microsoft Copilot. Current status: We've confirmed that a recent change to our network infrastructure resulted in connection issues, leading to impact. We're working on rolling back this change to resolve the issue and in tandem continue our work to provision additional capacity to help mitigate impact.

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