How do I make a manual payment on Microsoft 365 for business

Question

How do I make a manual payment on Microsoft 365 for business

Rosemary Caravetta 0

I need to make a manual payment on my Microsoft 365 for business account as there was fraud on my account that was set up for the payment method. I have successfully changed my payment method, but I keep getting notified that the payment is past due. It was due on 9/8.

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2 answers

Your answer

Answer 1

Hi Rosemary,

Welcome to the Microsoft Q&A forum.

Based on your description, you have updated the payment method for your tenant, but you are still receiving a notification that the payment is past due.

You can follow the steps provided in the AI Answer below to try making the payment manually through Billing and payments in the Microsoft 365 admin center.

If you have already changed the payment method and tried to make the payment manually but are still unable to pay for the subscription, I recommend contacting Billing Support for further assistance and a more in-depth investigation into this issue.

To contact Billing Support, you can refer to the following documentation:

Get support - Microsoft 365 admin | Microsoft Learn

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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Answer 2

If the payment method was changed but the invoice is still past due, the overdue balance usually must be paid from the Microsoft 365 admin center.

Go to the Microsoft 365 admin center.
Open the billing area:
- Simplified view: Subscriptions > View invoices
- Dashboard view: Billing > Bills & payments
Select the invoice that shows the past-due amount.
In the invoice details, find the warning that says the payment method was declined.
Select Pay your balance.
Select Next.
Choose one of these options, then select Next:
- Try again with the same payment method
- Use another payment method
- Add a new payment method
Complete the payment steps, then select Review and pay balance.
After updating the payment information, select Save.

Important details:

For MOSA billing accounts, Pay your balance is available if the payment method with the past-due amount was originally added by the same person making the payment.
If that payment method was added by someone else, the payment method must be replaced with one previously added or with a new one.
For MCA billing accounts, the invoice summary shows a Pay now button for a one-time payment.
Required permissions apply: MCA requires the appropriate billing account/profile role, and MOSA requires at least Billing Administrator.

If the payment remains overdue after the new method was added, use the invoice’s Pay your balance or Pay now action rather than waiting for the next automatic retry.