How to make Microsoft AI/Copilot work again

Pauline Abah 0 Reputation points
2026-09-17T18:11:01.7+00:00

my microsoft copilot doesnt work,

when i ask a question or type anything in, it always has the same reply

"I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit."

Microsoft Copilot | Other

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  1. Clary-N 16,010 Reputation points Microsoft External Staff Moderator
    2026-09-18T00:32:45.4066667+00:00

    Hi Pauline Abah,

    May I know if the same error appears when you use Copilot in a web browser or only in the Windows app? Also, are you signed in with a personal account or a work/school account?

    If the issue is limited to the app, try reinstalling it:

    1. Open Settings > Apps > Installed apps.
    2. Find Copilot, select the three dots, then choose Uninstall.
    3. Restart your computer.
    4. Open Microsoft Store, search for Microsoft Copilot and select Install.
    5. Open Copilot and sign in again.

    If the error continues, try a different network, such as a mobile hotspot. You can also open Get Help, search for Copilot connectivity troubleshooter and follow the prompts.

    Please let me know whether Copilot works in the browser and what happens after reinstalling it.

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  2. AI answer

    2026-09-17T18:11:17.9866667+00:00

    That message usually means the service is temporarily unable to handle the request, not that the prompt itself is wrong.

    Try these steps:

    1. Wait a short time and try again. That reply is documented as a temporary backend resource constraint.
    2. Rephrase the prompt and retry. In some Copilot experiences, generic failures are handled by retrying with a simpler or more specific question.
    3. If the issue is in the Windows Copilot app, repair or reset the app:
      • Go to Settings > Apps > Installed apps > Copilot > Advanced options
      • Select Repair
      • If it still fails, select Reset
    4. If repair/reset does not help, uninstall and reinstall the Copilot app from the Microsoft Store.
    5. If the problem started after a recent update, submit feedback with Windows key + F so diagnostics go to Microsoft.

    Relevant documented Copilot responses include:

    • “Sorry, Copilot is at capacity and temporarily unavailable — please try again in a little while.” This indicates backend resource constraints and the recommended action is to retry later.
    • “Sorry, something went wrong. Please try again.” This indicates an unexpected error and the recommended action is to rephrase and try again.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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