I need to know why I am paying Microsoft

Perry Stapleton 0 Reputation points
2026-09-17T17:45:29.0233333+00:00

I pay Microsoft $9.99 each month. I don't know why.

Can you tell me why? Thanks

Microsoft Edge | Other | Windows 11
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  1. Lester Bernard Reyes 85,325 Reputation points Independent Advisor
    2026-09-17T18:21:10.4033333+00:00

    Hi, I'm Bernard. I'm happy to help!

    Based on the charges, it seems that it is a Microsoft 365 Personal monthly subscription. Moreover, to check for unknown charges, kindly go to this link:

    https://account.microsoft.com/services

    Please check for any unknown charges or subscriptions you may be paying for.

    Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

    Go to this link: https://support.microsoft.com/home/contact

    In the search bar, type in your issue, then hit Enter.

    Scroll down to the bottom and select the blue button "Contact Support"

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  2. AI answer

    2026-09-17T17:45:44.55+00:00

    A $9.99 monthly Microsoft charge is commonly a Microsoft 365 Personal subscription with recurring billing enabled. It can also happen if a trial converted to a paid plan, desktop Office apps are being used, or there is more than one Microsoft subscription or account.

    To identify the exact charge:

    1. Go to Services & subscriptions and sign in: https://account.microsoft.com/services
    2. Check for any active subscription billed at $9.99/month, especially Microsoft 365 Personal.
    3. Review recent purchases in Order history: https://go.microsoft.com/fwlink/?linkid=2239111
    4. If the charge is not obvious, go to Manage your payments and select Investigate: https://go.microsoft.com/fwlink/?linkid=2246882
    5. If only one Microsoft account shows no matching charge, check any other Microsoft accounts or family member accounts that may use the same card.

    Common reasons for an unexpected Microsoft charge include:

    • A subscription has recurring billing turned on
    • Another person, such as a family member, used the same card
    • A previously declined payment was retried successfully
    • An in-app purchase was made
    • There are multiple Microsoft accounts using the same payment method

    If the payment method may be compromised, contact the bank or payment provider to prevent more charges. If more help is needed, use Contact Support: https://go.microsoft.com/fwlink/?linkid=2258619

    AI-generated content may be incorrect. Read our transparency notes for more information.

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