My Copilot appears to have stopped working

David Marshall 0 Reputation points
2026-09-17T17:27:53.04+00:00

My Copilot appears to have stopped working. All I get is the message "I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit." what can I do?

Microsoft Copilot | Other
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  1. AI answer

    2026-09-17T17:28:09.0666667+00:00

    That message matches a known Copilot temporary failure state where the service can’t process the request at that moment.

    Try these steps:

    1. Rephrase the prompt and send it again. A generic service error can sometimes clear on retry.
    2. Wait a short time and try again later. This message can appear when Copilot is temporarily at capacity or when an unexpected backend error occurred.
    3. If using Copilot on the web, refresh the browser page.
    4. Check browser cookie settings if this is happening in web apps:
      • In Chrome: Settings > Privacy and security > ensure Allow third-party cookies is selected.
      • In Firefox: Settings > Privacy & Security > Enhanced Tracking Protection = Custom, and ensure Cookies is unchecked.
      • In Safari on macOS: Safari > Settings > Privacy and ensure Prevent cross-site tracking is unchecked; then in Advanced > Privacy, ensure Allow-privacy-preserving measurement of ad effectiveness and Block all cookies are unchecked.
    5. If using the updated Copilot app with a personal account, quit and reopen the app. On the web, refresh the page.
    6. Confirm the correct account is signed in. Personal and work or school accounts remain separate, and the account switcher can be used to verify the active account.
    7. If the issue continues in the updated Copilot app, report it from the app:
      • Select the ellipsis (…) in the upper-right corner.
      • Select Send feedback.
      • Select Report a problem.
      • Include when the problem started, device and operating system, and a screenshot.
    8. If the problem is specifically a Microsoft 365 Copilot license validation issue in web apps, enable third-party cookies. For home users, contact Support if the error continues. For business users, the Microsoft 365 admin should verify Copilot entitlement and contact Microsoft support if needed.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Gérard Oomens 131.6K Reputation points Volunteer Moderator
    2026-09-17T19:53:33.6866667+00:00

    Have a look at:

    https://status.cloud.microsoft/

    User impact: Users may not receive responses to their Microsoft Copilot queries and instead receive an error message. More info: Users may receive an "I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit." error message when submitting queries to Microsoft Copilot. Current status: We've confirmed that a recent change to our network infrastructure resulted in connection issues, leading to impact. We're working on rolling back this change to resolve the issue and in tandem continue our work to provision additional capacity to help mitigate impact.

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