help with windows update

Francis Degnan 0 Reputation points
2026-09-17T16:27:18.76+00:00

hi

i m a senior citizen and nedd help disabelinh the malwarebytes can you take over the system and up date windows

Windows for home | Other | Windows update

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  1. David-M 125.9K Reputation points Independent Advisor
    2026-09-17T16:59:13.3466667+00:00

    Hi. I'm David, and I'm happy to help you.

    Not all Windows Update problems are caused by antivirus software.

    To be able to assist you better, please clarify the following:

    Are you getting an error code in Windows Update? If yes, which one?

    If it is a specific update, let me know the KB number of the update displaying the error.

    If you don't get an error code, see the update history.

    • (Windows 10) Press "Windows + I" and select "Update & Security > Windows Update > View update history".
    • (Windows 11) Press "Windows + I" and select "Windows Update > Update history".

    If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Also. What is the version and "OS Build" of your Windows?

    • Press "Windows + R", type winver, and click OK.

    If you prefer, share a screenshot.

    Be sure to censor your email address if it appears. The Microsoft Q&A is public.

    Looking forward to your reply.

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  2. AI answer

    2026-09-17T16:27:35.5333333+00:00

    Remote takeover is not available.

    To temporarily disable Malwarebytes and then try Windows Update:

    1. Open Malwarebytes from the Start menu.
    2. Look for an option to disable or pause protection. This is often under Settings, Tools, or a Protection tab.
    3. Choose a short time, such as 10 minutes or 1 hour.
    4. After that, try Windows Update:
      • On Windows 11: Start > Settings > Windows Update > Check for updates
      • On Windows 10: Start > Settings > Update & security > Windows Update > Check for updates

    If Malwarebytes continues blocking or causing problems, it can be removed:

    1. Open Settings.
    2. Go to Apps.
    3. Find Malwarebytes in the list.
    4. Select it, then choose Uninstall.
    5. Restart Windows.
    6. Try Windows Update again.

    If Windows Update still does not work, run the Windows Update troubleshooter:

    • Windows 10: Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update > Run the troubleshooter
    • Windows 11: Start > Settings > System > Troubleshoot > Other troubleshooters > Windows Update > Run

    If the update service is disabled:

    1. Press Win + R.
    2. Type services.msc and press Enter.
    3. Find Windows Update.
    4. Right-click it and choose Start.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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