Mouse don't scroll in file explorer on windows 11.

Question

lars svensson 20

Can be fixed by toggling "launch folder windows a separate windows" and restarting.

However after next restart this process must be repeated. Is there a permanent solution?

I am running Windows 11 build 26200.9457

I have tried some suggestions from the web:

toggle "Scroll Inactive Windows" on/off
I have checkt HKEY_CURRENT_USER\Control Panel\Desktop scroll value and it is 3.
I have installed "Mouse and Keyboard Center", but there was no scroll setting there. So I uninstalled it.

Please suggest other solutions or, better, provide a future update to solve this problem since it seems to be quite common

Thanks

Answer accepted by question author

0 additional answers

Answer 1

Thank you for providing the details of the troubleshooting you've already completed.

Before suggesting more advanced fixes, could you confirm whether this PC is enrolled in the Windows Insider Program (Dev/Beta Channel)?

In the meantime, please try these checks:

Open Command Prompt (Administrator) and run: sfc /scannow

In the same Command Prompt window, run: DISM /Online /Cleanup-Image /RestoreHealth

Test whether the issue occurs in a new Windows user profile:

Open Settings > Accounts > Other users.
Select “Add account” and create a local test account.
Sign in to the new account and check whether File Explorer scrolling works after a reboot.

Please let me know whether you're using an Insider channel and the results of the three tests above.