Technical faillure OnVue DP-700

Xavier Mareca 0 Reputation points
2026-09-17T15:30:55.6833333+00:00

Hello. I experienced a technical failure with OnVUE today and could not take my exam.

Exam: DP-700 (Microsoft) Appointment: 17 September 2026, 12:00

During check-in, the OnVUE application froze at 25% while loading the system and never progressed. I never reached the exam start screen and was unable to take the exam.

The appointment now appears locked in my account — I cannot access it or reschedule it.

Could you please: (1) release the stuck session, and (2) reinstate my voucher so I can reschedule? Could you also provide me with a case number for this incident?

Community Center | Not monitored
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Gérard Oomens 131.8K Reputation points Volunteer Moderator
    2026-09-17T16:54:43.7166667+00:00

    Contact support:

    https://learn.microsoft.com/en-us/credentials/support/help

    For technical issues with an exam delivery, contact our Exam Delivery Partners:

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.