trying to load ChatGPT add in for powerpoint and getting error

Hi @Janice Huntingford

Based on the information you provided, I understand that you are trying to load the ChatGPT add-in in PowerPoint for Mac, but PowerPoint repeatedly displays an "Error loading add-ins" message and the add-in fails to load.

To help narrow down the cause, could you please provide a bit more information?

1. Which Microsoft 365 license are you using?
2. Does the same error occur if you try installing or opening a different add-in from Office Store/AppSource, or is it only happening with the ChatGPT add-in?
3. What version of PowerPoint for Mac are you currently using?
4. Which version of macOS is installed on your device?

In the meantime, here's what's worth trying, in order:

-Please open PowerPoint, select Home > Add-ins > More Add-ins, and check My Add-ins. If the add-in is listed, try selecting Refresh. If it still cannot be loaded, remove and reinstall it. Microsoft documents Refresh and reinstallation as the next steps when a PowerPoint add-in is unavailable or does not load correctly.
-After testing the ChatGPT add-in in PowerPoint for the web, everything appears to be working normally. So please try the same add-in in PowerPoint for the web.
-Check the Mac's date and time System Settings > General > Date & Time, and make sure "Set time and date automatically" is on. Incorrect date/time is a specifically documented cause of "Error loading add-ins" on Mac, since it can break the certificate validation used when Office reaches out to the add-in catalog.

If the issue is still occurring, please feel free to provide any additional information, and I'll do my best to help you further.