Your virus and threat protection is managed by your organisation Problem

Question

Your virus and threat protection is managed by your organisation Problem

kay wq 0

Hello, I hope you can help me solve this problem. I assembled a brand new PC and then wanted to activate Windows Defender protection, but when I went to activate it, this message appeared: Your virus and threat protection is managed by your organisation

I have tried many solutions, including the CMD like REG DELETE "HKLM\SOFTWARE\Policies\Microsoft\Windows Defender" /v DisableAntiSpyware and a lot of others cmd

I also tried installing a new Windows version, but the same problem persists. I also tried repairing system files with /restore health CMDS

I really hope there is a solution because I have already tried many, many solutions and also tried downloading securityhealth but when its downloaded it said This app cant run in your PC

i also tried this cmd Get-AppxPackage Microsoft.SecHealthUI -AllUsers | Reset-AppxPackage and didn't work with me

And the protection its not working i tried a cmd and said false not working

that make me really sad i can't be happy with my new pc

please help me

note: my Windows is 11 pro its not a laptop so i don't have any virus protection also when i tried cmds and methods all and all They gave me the same result its a massage said the third service has stopped please rest not, And the rest button not working

also Microsoft Defender Antivirus is snoozed and FireWall is turned on

Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T04:21:43.15+00:00
Please share your Farbar scan logs for analysis.

Download Farbar Recovery Scan Tool 64-bit FRST64.exe

If the OS language is not English, rename FRST64.exe to FRST64English.exe.

Run the program. Don't check or uncheck any options. Click "Scan".

Add the two logs, FRST.txt and Addition.txt, to a zip archive.

Share the zip file on OneDrive or GoFile.io, and post the link here.

Note: If Microsoft Edge or Chrome mislabels the Farbar Scanner executable as PUA/malware, choose to keep it by tapping … in the bottom bar, choosing Keep, and then choosing Keep anyway in the dialog that appears. See this screenshot. It's a safe tool used in most antimalware forums.
kay wq 0 Reputation points

2026-09-18T15:05:17.43+00:00

Hello, thank you also for trying to help me. This is the link of files

https://gofile.io/d/9pGo3m8J
Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T15:20:00.2566667+00:00
Is the OS activated? Some activation errors are reported in the log:

Error: (09/18/2026 01:43:10 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: ) Description: License Activation (slui.exe) failed with the following error code: hr=0xC004F074

Please run slmgr.vbs /dlv

Post a screenshot of that dialog.
kay wq 0 Reputation points

2026-09-18T16:33:15.5066667+00:00

there is
Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T16:38:35.4733333+00:00

It's a KMS activation, not legal for home systems.
kay wq 0 Reputation points

2026-09-18T16:42:41.2833333+00:00

I really don't know about this, but can you solve this problem? I really don't know about this, but can you please solve this problem?
Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T16:46:12.2966667+00:00
You should buy the original license, because support for pirated OS is not permitted in this forum.

Open Settings.

Go to System and click on Activation.

Expand the Upgrade your edition of Windows section.

Click Open Store (or Go to Store) to launch the Microsoft Store app.

Sign in with your intended Microsoft Account and complete the online secure checkout process.
kay wq 0 Reputation points

2026-09-18T16:52:07.9333333+00:00

Will this solve the problem? Thank you so much, I truly appreciate your help. I think the seller I bought it from installed this Windows version without asking me or informing me about it.
Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T16:54:31.3433333+00:00

Activating Windows won't solve the original issue.

Please let me know after you purchase the license so I can post a fix for the original issue.
kay wq 0 Reputation points

2026-09-18T16:59:33.2266667+00:00

i can activate it with OEM key?
kay wq 0 Reputation points

2026-09-18T17:12:01.04+00:00

Actually, I want to completely clean this Windows I have, and I have a genuine Windows that is not cracked. Can I do this without losing my files?
Ramesh 182K Reputation points Volunteer Moderator

2026-09-19T11:46:05.1533333+00:00

Oem licenses are not supposed to be sold like retail licenses. And cheap/leaked keys will be blacklisted by Microsoft from time to time.

2 answers

Your answer

Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T04:21:43.15+00:00

Please share your Farbar scan logs for analysis.

Download Farbar Recovery Scan Tool 64-bit FRST64.exe

If the OS language is not English, rename FRST64.exe to FRST64English.exe.

Run the program. Don't check or uncheck any options. Click "Scan".

Add the two logs, FRST.txt and Addition.txt, to a zip archive.

Share the zip file on OneDrive or GoFile.io, and post the link here.

Note: If Microsoft Edge or Chrome mislabels the Farbar Scanner executable as PUA/malware, choose to keep it by tapping … in the bottom bar, choosing Keep, and then choosing Keep anyway in the dialog that appears. See this screenshot. It's a safe tool used in most antimalware forums.
kay wq 0 Reputation points

2026-09-18T15:05:17.43+00:00

Hello, thank you also for trying to help me. This is the link of files

https://gofile.io/d/9pGo3m8J
Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T15:20:00.2566667+00:00

Is the OS activated? Some activation errors are reported in the log:

Error: (09/18/2026 01:43:10 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: ) Description: License Activation (slui.exe) failed with the following error code: hr=0xC004F074

Please run slmgr.vbs /dlv

Post a screenshot of that dialog.
kay wq 0 Reputation points

2026-09-18T16:33:15.5066667+00:00

there is
Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T16:38:35.4733333+00:00

It's a KMS activation, not legal for home systems.
kay wq 0 Reputation points

2026-09-18T16:42:41.2833333+00:00

I really don't know about this, but can you solve this problem? I really don't know about this, but can you please solve this problem?
Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T16:46:12.2966667+00:00

You should buy the original license, because support for pirated OS is not permitted in this forum.

Open Settings.

Go to System and click on Activation.

Expand the Upgrade your edition of Windows section.

Click Open Store (or Go to Store) to launch the Microsoft Store app.

Sign in with your intended Microsoft Account and complete the online secure checkout process.
kay wq 0 Reputation points

2026-09-18T16:52:07.9333333+00:00

Will this solve the problem? Thank you so much, I truly appreciate your help. I think the seller I bought it from installed this Windows version without asking me or informing me about it.
Ramesh 182K Reputation points Volunteer Moderator

2026-09-18T16:54:31.3433333+00:00

Activating Windows won't solve the original issue.

Please let me know after you purchase the license so I can post a fix for the original issue.
kay wq 0 Reputation points

2026-09-18T16:59:33.2266667+00:00

i can activate it with OEM key?
kay wq 0 Reputation points

2026-09-18T17:12:01.04+00:00

Actually, I want to completely clean this Windows I have, and I have a genuine Windows that is not cracked. Can I do this without losing my files?
Ramesh 182K Reputation points Volunteer Moderator

2026-09-19T11:46:05.1533333+00:00

Oem licenses are not supposed to be sold like retail licenses. And cheap/leaked keys will be blacklisted by Microsoft from time to time.

Answer 1

Horace Wiggins 535

Try this link, https://support.microsoft.com/en-us/ and be sure to look under, Privacy & Security.

Where did you purchase everything, you needed to build your computer? Have you gone back and ask them for help?

https://support.microsoft.com/en-us/windows/security/security-safety-and-privacy#WindowsVersion=Windows_11

0 comments

Answer 2

Emma1-N 13,320 Microsoft External Staff Moderator

Welcome kay wq,

Thank you for reaching out to Microsoft Q&A forum.

Based on what you've shared, it sounds like Microsoft Defender services may not be starting correctly rather than a problem with the Windows Security app itself. Since you've already tried reinstalling Windows and the common repair commands, I'd like to check a few things before suggesting more advanced repairs.

Please check the following:

Press Windows + R, type services.msc, and press Enter.

Find these services:

Microsoft Defender Antivirus Service
Windows Security Service
Security Center

For each service, let me know:

Whether its Status is Running or Stopped
Whether its Startup Type is “Automatic”, “Manual”, or “Disabled”

Then open Windows Terminal (Admin) and run: sc query WinDefend

Please post the complete output.

Also, when you open Windows Security, does the message “Your virus and threat protection is managed by your organization” appear immediately, or do you see any other warning or error code?

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Emma1-N 13,320 Reputation points Microsoft External Staff Moderator

2026-09-18T23:41:53.41+00:00

Hello kay wq,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
kay wq 0 Reputation points

2026-09-18T23:49:58.7066667+00:00

Oh im really sorry I thought I had already sent it to you. I'm truly sorry for keeping you waiting. Yes, I think the solution is to switch to genuine Windows because I didn't know that the activation done by the computer seller wasn't official. I really appreciate your efforts with me. Thank you.
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator

2026-09-22T03:43:03.7733333+00:00

Hello kay wq,

Thank you for the update, and no need to apologize.

I'm glad you found the cause of the issue. If the Windows activation was not genuine, that could explain the Microsoft Defender behavior you were experiencing.

Switching to a genuine Windows license is the correct solution. Thank you for sharing the outcome, and I wish you the best with your new PC. If you have any other questions, feel free to let me know.