Try these steps in order:
- Resume updates and check again Go to Start > Settings > Windows Update and select Check for updates. If updates were paused for one week, Windows requires the latest updates to be installed before updates can be paused again.
- Make sure the laptop is online and plugged in Windows Update needs an internet connection. Download time also depends on connection speed and update size.
- Restart the laptop Then go back to Start > Settings > Windows Update > Check for updates.
- Run the Windows Update troubleshooter
- On newer Windows settings paths: Start > Settings > System > Troubleshoot > Other troubleshooters > Windows Update > Run
- In some Windows Update flows: Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update > Run the troubleshooter
- Check that the Windows Update service is running
- Press Win + R, type
services.msc, and press Enter. - Find Windows Update.
- Right-click Properties.
- Set Startup type to Automatic.
- If the service is stopped, select Start.
- Select Apply and OK.
- Restart the PC and check for updates again.
- Press Win + R, type
- Make sure there is enough free space Windows needs at least 16 GB free for a 32-bit OS or 20 GB for a 64-bit OS to upgrade.
- Repair system files
Open Command Prompt as administrator and run these commands one at a time:
Wait for each command to finish, then try Windows Update again.DISM.exe /Online /Cleanup-image /Restorehealth sfc /scannow - Reset Windows Update components
Warning: this renames Windows Update cache folders and requires admin rights. Open Command Prompt as administrator and run:
Restart the laptop after the commands complete.net stop bits net stop wuauserv ren %systemroot%\softwaredistribution softwaredistribution.bak ren %systemroot%\system32\catroot2 catroot2.bak net start bits net start wuauserv - If third-party antivirus is installed, temporarily remove or disable it Some security software can block Windows updates. Make sure the software can be reinstalled before removing it.
- If the laptop is stuck during first-time setup or keeps failing after restart Boot into Windows Recovery Environment by interrupting startup three times, then use:
- Troubleshoot > Advanced options > Startup Repair
- or System Restore
- or Reset this PC with Keep my files if needed
If the issue is only that updates are paused, step 1 usually resolves it. If the message continues with “there’s a problem with your Windows Update,” the most useful next steps are the troubleshooter, checking the Windows Update service, and the DISM/SFC repair.
- Windows Update: FAQ
- Troubleshoot problems updating Windows
- Troubleshoot problems updating Windows
- Troubleshoot problems updating Windows
- Troubleshoot problems updating Windows
- New laptop MSI won't go past update installation at first boot - Microsoft Q&A Hello everyone, i have an issue with a new laptop I purchased yesterday, an MSI Modern 15 F13MG. At first boot it goes to step 2 of 3 in "search and install windows updates", then it says updates installation failed and that the pc will be rebooted, but nothing really happens. I already tried forcing shutdown and booting again, but it gets stuck at the same point. I also tried to give it time, but two hours passed and nothing changed, so I just don't know what else to do. Any tips or suggestions?