Cant get the call back request form for support

paul bayes 0 Reputation points
2026-09-17T10:41:12.0333333+00:00

how do i request a call back from support to help fix my login on outlook on my pc

Outlook | Windows | New Outlook for Windows | For home
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  1. AI answer

    2026-09-17T10:41:27.5633333+00:00

    For an Outlook.com login issue, the callback path depends on whether sign-in is possible.

    1. If sign-in is not possible, use the Microsoft account sign-in helper first: Get help signing in
    2. If sign-in is possible in Outlook.com:
      • Open Outlook.com.
      • Select Help from the top menu, then Help again.
      • Enter the issue in Search Help and press Return.
      • If the self-help results do not fix it, scroll to the bottom of the Help pane.
      • Under Still need help?, select Yes.
    3. For general Microsoft support contact options, use: Get Help on the web Describe the problem and available options may include chat or requesting a call.
    4. Important limitation: support agents cannot send password reset links or access and change Microsoft account details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Hornblower409 15,925 Reputation points
    2026-09-18T05:16:51.45+00:00

    @paul bayes said

    how do i request a call back from support to help fix my login on outlook on my pc

    Call back support is only available for Qualified MS 365 Subscriptions
    https://www.microsoft.com/en-us/microsoft-365/support

    You can also try free on-line chat:

    • Open a browser to https://support.microsoft.com/en-us/home/contact
    • Tell us your problem: {Whatever}
    • [Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]
    • Sign in with any Microsoft account
    • Products and services: "Microsoft 365 and Office"
    • Category: "Outlook"
    • [Confirm]
    • Choose a support option -> "Chat with a support agent in your web browser"

    Or if you can provide some additional details on your problem, the people on this forum may be able to help.

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