I reset my old laptop months ago now I can’t get in again .

helen munro 20 Reputation points
2026-09-17T08:27:19.12+00:00

I reset months ago as hadn’t used for years, laptop in storage!

Now I have a black screen with blue box asking for password. I don’t have one or can’t remember putting one in after reset . Tried the f4 , f8 etc and nothing. Can’t get past this , help please. Thank you.

Windows for home | Previous Windows versions | Recovery and backup
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DaveM121 (2) 16,470 Reputation points Volunteer Moderator
2026-09-17T09:04:04.05+00:00

The black screen with a blue box is most likely not a Windows password, that is usually a BIOS password box, if so, you need to contact the laptop manufacturer to ask them for the instructions to reset the BIOS password, the method is device specific.

Please provide a photograph of the password box you are seeing.

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  1. helen munro 20 Reputation points
    2026-09-17T10:58:00.9+00:00

    Will do when home

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