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Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
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Sorry to hear you're having trouble.
However, please note that no one here can help with Rewards issues. Your best bet here would be to send your concerns to the Rewards Support Team via https://rewards.bing.com/support. Once sent please keep an eye on your email including the junk/spam folder for a response.