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To correct the name for the exam, update the legal name in the Microsoft Learn profile settings.
If the exam is already scheduled, name changes may be blocked. In that case, use Credentials Support to request the change.
Steps:
- Open Microsoft Learn profile settings: https://learn.microsoft.com/users/me/settings
- Update the Legal name so it matches the government ID exactly.
- If a message appears saying the legal name change requires further review, contact Credentials Support: https://learn.microsoft.com/credentials/support/help
- If the Microsoft account display name also needs correction, use Edit name here: https://go.microsoft.com/fwlink/?linkid=2196003
Important:
- If an exam is already booked, the legal name may require support review before it can be changed.
- The name used for the exam should match the ID presented during exam check-in.
- Microsoft account name changes can take up to 24 hours to update everywhere.
References:
- How to change your Microsoft account name or address
- I want to change my Legal Name of my accound so that during the exam it displays my passport name instead of my nick name - Microsoft Q&A
- How can I change my Legal Name in Microsoft Learn platform to match with my identification (ID) - Microsoft Q&A
- Candidate name shows as first name + last name - Microsoft Q&A
- Misspelled name on exam - Microsoft Q&A