Can no longer sign in to Link to Windws

Question

Can no longer sign in to Link to Windws

alan933 20

Another support rep on another question told me to remove my hotmail account on the phone. Now I can't logon to Link To WIndows app on my computer I keep trying to use the QR code but it says "No avilable sign-in for ink to Windows"

I keep using the QR code over and over and keep getting the same mesage.

What happened to this and why did I lose this functionality????

How can i get this back?????

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2 answers

Your answer

Answer 1

Try a full relink of Phone Link and Link to Windows:

On the Android phone, open Link to Windows.
If the device is still listed, go to Settings and Sign out, then confirm. The app closes automatically after sign-out.
Reopen Link to Windows.
Sign in with the Microsoft account again.
Follow the on-screen steps to relink the phone with the PC.

When using the QR code:

Start linking from the PC.
On the phone, when asked Is there a QR code on your PC?, tap it.
Select Allow so the Link to Windows app can take pictures and record videos.
Use the app to scan the QR code.

Also verify these setup requirements before retrying:

The PC and Android phone are nearby.
Both are turned on.
Both are connected to the same Wi-Fi network.

If the code matching or QR process has been retried too many times, close and reopen Phone Link on the PC and begin setup again from there. After more than 3 failed code-match attempts, the app can block linking temporarily and then prompt for permissions instead of matching codes.

If the linked device cannot be found during reconnection, sign out in Link to Windows, reopen it, sign in again, and complete the relink steps.

If the issue continues, submit feedback from:

Android: Link to Windows > Settings > Provide Feedback
PC: Phone Link > Settings > Feedback & Community

Answer 2

Manoel Barros 21,910 Independent Advisor

Hi!

First, it's important to know what problem you were having when you called Support.

Were you having login issues with Link to Phone, Windows, or another app?

alan933 20 Reputation points

2026-09-17T13:06:31.8033333+00:00

It seems to work now after restarting phone and PC but it should not have kept going in a circle of asking to scan QR code and then not working and asking to scan QR code over and over again. This is a defective infinite loop in the app and needs to be fixed.
Manoel Barros 21,910 Reputation points Independent Advisor

2026-09-17T16:12:10.6666667+00:00

Thanks!

The Link to Windows feature on Android relies on a Microsoft account being correctly linked to the phone. Removing the account from the phone previously likely invalidated the token.

Go to your phone's Settings > look for Accounts (or Accounts & Sync) > find Microsoft and your Hotmail account. If it isn't there, add it. If it is already there, remove it > restart your phone > add it again.

Also, check if an account is linked in Phone Link on Windows. Open Windows Settings > Bluetooth & devices > Mobile devices.