I want to refund a add-on pack on bedrock Minecraft

For a Minecraft Bedrock add-on bought with Minecoins, the supported path is to request a refund through the Xbox digital refund process using the Microsoft/Xbox account that made the purchase.

1. Sign in with the same Microsoft/Xbox account used for the purchase.
2. Go to the Xbox refund request page: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders
3. Find the purchase and submit the refund request if the option is available.

If the purchase does not appear there, check the billing platform used:

• If the purchase was made through Microsoft’s payment platform, refund handling follows Microsoft Store refund guidance.
• If the purchase was made through a non-Microsoft billing platform, refunds are handled by the app publisher, not Microsoft.

To check whether a refund was issued, review the order status online:

• Microsoft subscriptions and hardware refunds appear on Microsoft account Order history.
• Games and apps refund status appears on Xbox order history.
• If a refund shows as issued but the money has not arrived yet, banks can take a few days to process it.

References:

• Get a refund for apps and games purchased from Microsoft Store
• Check the status of your Microsoft Store return or refund
• In-app purchases with non-Microsoft billing platforms
• How to get in contact with Microsoft to dispute charges - Microsoft Q&A